Refund and Returns Policy

At Game Arcade Zone, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your arcade game machine, we offer a straightforward refund and returns policy to ensure your peace of mind.

Eligibility for Refunds and Returns

  • To be eligible for a refund or return, your arcade game machine must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within [number of days] days from the date of delivery.

Refund Process

  1. Contact Customer Support: To initiate a refund or return, please contact our customer support team at [email address] or
    +000 000 000
    . Please provide your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return your item.
  3. Return Shipping: You will be responsible for the cost of return shipping. Please securely package your item and ship it back to us using a trackable shipping method.
  4. Inspection and Refund: Upon receiving your returned item, we will inspect it to ensure it meets our eligibility criteria. Once approved, we will issue a refund to your original method of payment within [number of days] days.

Exchanges

  • If you would like to exchange your arcade game machine for a different model, please contact customer support to arrange for an exchange.
  • Exchanges are subject to availability and may be subject to additional fees.

Damaged or Defective Items

  • In the rare event that your arcade game machine arrives damaged or defective, please contact us immediately. We will work with you to arrange for a replacement or refund at no additional cost.
  • Please provide photos or videos of the damaged or defective item to expedite the resolution process.

Non-Returnable Items

  • Customized or personalized arcade game machines are not eligible for return or refund unless they are damaged or defective upon arrival.
  • Clearance or sale items are sold as-is and are not eligible for return or refund unless they are damaged or defective upon arrival.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at info@gamearcadezone.com Our customer support team is here to assist you and ensure a hassle-free shopping experience at Game Arcade Zone.